Shipping
Free shipping
Free shipping
We offer free shipping for domestic orders when it's $500 USD and over. (Free Shipping is not available for Hawaii, Alaska and Puerto Rico).
Shipping carrier
Shipping carrier
True Color Wholesale, our store is located in Niles, IL, Midwest of the United States. We ship to all 50 U.S. states, Alaska, Hawaii, and U.S. territories. All orders in the U.S are shipped via UPS, DHL, or USPS. True Color will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order is successfully placed, our system will automatically send the purchase order to our warehouse, and it will be processed to ship out as soon as possible.
Processing time
Processing time
Order processing times are calculated in business days (Monday through Friday, excluding national holidays) and may take 1 to 7 business days, depending on the immediate availability of the item. All orders received before 11 am CST. Monday through Friday, we will process your order the same day. Orders received after the cutoff time will be processed the next business day.
Incomplete or wrong address
Incomplete or wrong address
If your order is returned due to incomplete (i.e. unit, suit number) or wrong address, you are responsible for original shipping & handling fee and 30% restocking fee. This amount will be deducted from your order.
Return / Refund
Product condition
Product condition
In order for the item to be eligible for a return, it must be unused, undamaged, and returned in the same condition in which it was received from truecolorwholesale.com.
Return freight
Return freight
We provide free shipping service for all domestic customers but we don't cover the return freight. Please have your order packed safe and ship it back to us as below.
6310 WEST TOUHY AVE, STE107, NILES, IL 60714
Suspended account
Suspended account
In case of repeated returns for no reason, we may suspend the transaction and close the customer's account.
Request refund
Request refund
Please provide your 4-digit order number and your contact information. Name, Address, and Phone number are required. If you have already shipped back the return, we also need the tracking number.
